Disputes – Generic – Questions, Tips, and Initial Advice

Disputes – Generic – Questions, Tips, and Initial Advice

Disputes – Generic – Questions, Tips, and Initial Advice

Summary

Workplace disputes can arise for any number of reasons, but mostly where there is disagreement over entitlements or application of an Award or Agreement. Most instruments include a dispute resolution procedure (DRP) that must be followed before external escalation, and they often require different processes and allow for different procedures. Clear documentation and communication are key to resolution.

Questions

  • What is the dispute about? Who raised it? Any written correspondence?
  • Steps taken; organiser involvement; desired outcome; are others affected?
  • Does the DRP cover this issue and what are the steps that need to be taken before escalating the dispute?

Preliminary Advice

  • Identify the relevant clause/entitlement or policy (Award/EBA/contract/WHS).
  • In federal matters: follow the DRP before escalation to the FWC; in NSW, following the DRP is best practice.
  • If no formal complaint yet, complete a grievance/WHS form with factual details.
  • Always start by giving the employer the opportunity to resolve the issue.

Escalation/Referral

  • Industrial Officer: If matter is not resolved throughout the DRP, escalate to IO for next steps.
  • Organiser: If there is a dispute impacting a group of members.

Copy–Paste Email Templates

Info Needed (MSO to Member)

Subject: Information Needed – Dispute Triage

Hi [Name],

Please send any emails/letters about this issue, the clause/policy you believe applies, steps taken so far, and your desired outcome. This helps us follow the DRP properly.

Kind regards,
[Your Name]
Member Services

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