Customer Experience Coordinator Realignment at The Childrens Hospital at Westmead

Customer Experience Coordinator Realignment at The Childrens Hospital at Westmead

Friday 20 March, 2026


A change to reporting lines within Pathology at CHW is being proposed by The Sydney Children’s Hospitals Network (SCHN). This is your opportunity to have a say on how this affects you.
  • The proposal would see the Customer Experience Coordinator (AO3) position’s reporting line shift from the Quality, Safety, and Patient Experience Manager (referred to as Quality Manager) to the Pre-Analytical Services Manager.
  • Management have stated that this would not impact the position in any other manner.
  • Management also claim that discussions have already been held with impacted staff and no issues have been raised.
For more information, see the below links:
It is important for union members to lead this discussion.
 
Please send your feedback to restructure@hsu.asn.au by COD Wednesday 1 April with subject line SCHN CHW Customer Experience Coordinator Reporting Line Change.