First Steps When Injured
Summary
Prompt reporting and documentation helps ensure insurer notification and preserves entitlements.
- Report the injury to the employer (preferably in writing).
- Obtain a Certificate of Capacity if treatment or time off is needed (include treatment, restrictions, and incapacity period).
- Lodge the certificate with the employer promptly.
The employer must notify the insurer within 48 hours. The insurer should contact the worker within seven days.
Referral or Escalation
Do a legal referral if the insurer does not contact the worker within seven days, the employer fails to notify, or there are certificate lodgment issues.
Practical Tips
- Keep copies of all certificates and forms.
- Record dates of injury report and insurer notification.
Related Content
- Provisional Liability
- Investigation of Claims
- Return to Work and Suitable Duties
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