Uniting’s Biarri Rostering Tool – Is it working for you?
Tuesday 5 May, 2026
Dear member,
Recently Uniting launched a new AI rostering tool, Biarri, which is being used to help scheduled Home and Community Care visits.
HSU members, across multiple regions, have reported serious concerns with the new system, including:
- Inappropriate travel time between clients & excessive travel distances
- Poor continuity between regular carers and clients
- Issues for clients with special care needs
Bieri issues log
If you are experiencing any issues with the new system, please log these concerns with both Uniting and the HSU.
To do so, simply send an email with a summary of the issue and include:
- Your local manager
- Your HR Business Parter
- The HSU aged care email: agedcare@hsu.asn.au
Home and Community staff are encouraged to speak up if you are experiencing issues – the more workers who speak up together, the stronger your collective voice at work!
If you are not yet an HSU member, join the union today and stand up for your rights at work. New members can join online at
www.hsu.asn.au/join
Related Articles
Issues persist with the Biarri Rostering System
Monday 29 June, 2026 Dear member, HSU members continue to raise concerns about the introduction and rollout of the Biarri rostering system across Home & Community Care. The HSU has written to Uniting management reinforcing the issues members have ...
Uniting EA – Uniting’s revised pay offer
Monday 29 June, 2026 Dear member, Last Thursday, your HSU bargaining team met with Uniting to progress enterprise agreement negotiations. Uniting presented unions with an overview of their revised pay offer, and HSU delegates are concerned that ...
Uniting offers low pay rise to care staff – Take action, sign petition
Thursday 9 April, 2026 Dear member, Click here to sign the petition, take action! Your enterprise agreement – which sets the pay and conditions for all Uniting aged care workers – is currently being renegotiated. This means that workers can have a ...
Update Regarding Leave Entitlements at Respect Aged Care
Wednesday 4 February, 2026 HSU members continue to send reports regarding the transfer of your leave entitlements from NVC to Respect Aged Care. Members have identified errors with your long service leave (LSL) balances and other leave entitlements ...
Biari rostering system update at Home & Community Care ACT
Wednesday 29 April, 2026 Dear member, Uniting leadership provided additional detail and answered questions about the imminent rollout of the Biarai system in the ACT during a staff meeting on 28 April 2026. Uniting have stated they expect issues with ...